SHIPPING POLICY
Thank you for visiting and shopping at Pure Alternative!
We all of our orders via USPS. You will receive an email update with your tracking number once your order has shipped.
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Processing and Delivery Times
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All orders are processed within 3 business days Standard shipping typically takes between [2-8 business days], for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.
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Tracking Your Order
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Once your order has shipped, you will receive an email with a tracking number to track your order via USPS . Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.
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Customs Fees and Import Taxes
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Pure Alternative is not responsible for any customs or import fees you may incur during or after shipping (tariffs, taxes, VAT, etc.).
Contact Us
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If you have any questions or concerns regarding your order, feel free to contact us at purealt.life@gmail.com
RETURN POLICY
We believe you should be 100% satisfied with your purchase, because our products are made with the cleanest and most nourishing ingredients, it’s easy to stand behind them. That being said, if a product isn’t the right fit for you, we will be here to help.
If for any reason you’re not satisfied, we will gladly offer an exchange or refund on gently used products within 30 days of purchase from PureAlternative.com (minus the cost of shipping). After 30 days, returns will be eligible for a store credit.